Frespin Privacy Policy — Your data is secure

Introduction

Frespin ("we", "us", "our") has established this Privacy Policy so you have a clear understanding of how we handle your personal information. By using the Frespin.pro website and mobile platform, you agree to this Privacy Policy.

We believe your data belongs to you. That is why Frespin never collects your personal information unnecessarily or sells it to third parties. Our Privacy Policy is aligned with international GDPR guidelines and applicable local laws.

What Data We Collect

Frespin collects data in two ways — information you provide directly, and information collected automatically.

Information you provide directly:

• Registration Information: Full name, date of birth, email address, mobile number, and password.
• Identity Verification (KYC): A copy of your National ID, passport, or driving license.
• Payment Information: Mobile banking number (bKash, Nagad, Rocket) and transaction history.
• Contact Information: Messages, complaints, or feedback sent to support.
• Profile Information: Your saved preferences, gaming history, and betting records.

Automatically collected information:

• Device Information: IP address, device type, operating system, and browser information.
• Usage Information: Time spent on the site, pages visited, and games played.
• Cookies & Tracking: Session cookies, performance cookies, and analytics data.
• Log Data: Server logs, error reports, and security-related events.

How Your Information Is Used

Frespin uses your data only for specific, legitimate purposes. Below is a detailed breakdown of how we use your information:

Frespin also uses your data to promote responsible gaming — including detecting unusual betting patterns and providing support to users when needed.

Data Sharing & Disclosure

Frespin never sells your personal data. However, limited information may be shared in certain circumstances:

• Payment Providers: Approved payment gateways — including bKash, Nagad, and Rocket — receive only the data necessary to process your transactions.
• Game Software Providers: Necessary data may be shared with licensed game developers to facilitate game service delivery.
• Law Enforcement Agencies: Data may be shared with regulatory authorities where required by a lawful order or legal obligation.
• Fraud Prevention Agencies: To help prevent money laundering and fraud, data may be verified against international AML organizations.
• Technology Partners: Hosting, analytics, and security service providers receive limited data under contractual confidentiality obligations.

Data Security Measures

Frespin applies industry-leading standards to protect your data. Our security framework is outlined below:

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption, providing bank-level security.
• Database Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An additional layer of security can be enabled when logging into your account.
• Firewall & Intrusion Detection: Advanced firewalls and real-time intrusion detection systems are kept active at all times.
• Regular Security Audits: Third-party security experts regularly audit and test Frespin's systems.
• Staff Training: Only authorized personnel with strict confidentiality training can access a limited amount of user data.

Cookie Policy

The Frespin platform uses cookies to enhance your experience. We use three types of cookies:

• Essential Cookies: Essential for login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Performance Cookies: Used to monitor site speed and performance. These cookies do not identify individual users.
• Preference Cookies: Used to remember your language, theme, and gaming preferences.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some platform features.

Data Retention Period

Frespin does not store your data indefinitely. Each type of data has a defined retention period:

• Account Information: For the duration of active account use and up to 5 years after closure.
• KYC Documents: Retained for a minimum of 5 years as required by legal obligations.
• Transaction History: Up to 7 years to meet financial regulatory requirements.
• Support Messages: 2 years from the date of resolution.
• Cookies & Session Data: Session cookies are deleted when the browser is closed; performance cookies last up to 1 year.
• Analytics Data: Anonymized and retained for a maximum of 2 years.

Once the retention period expires, Frespin automatically and securely deletes or anonymizes your data.

Your Rights

As a Frespin user, you have the following rights over your personal data. To exercise any of these rights, please contact our support team:

Protection of Minors' Data

Frespin is strictly prohibited for anyone under 18. We do not knowingly collect personal data from minors. Age verification is mandatory at registration.

If we discover that a minor has registered using false information, the account will be closed immediately and all associated data deleted. If you suspect your child is using Frespin, please contact us right away at [email protected].

Policy Updates

Frespin may update this Privacy Policy from time to time. Before any significant changes take effect, we will notify you at your registered email address and update the effective date on this page.

Continued use of Frespin after any changes takes effect constitutes your acceptance of the updated Privacy Policy. Previous versions are available on request via support.